Refund Policy

Effective date: August 28, 2026.

This policy explains the standards that apply when you place an order through our online store.

30-day returns and exchanges

You may request a return or exchange for any reason within 30 days after the item is delivered. Contact us before sending anything back so we can confirm the request and provide return instructions.

Free return shipping

We pay return shipping for change-of-mind returns and exchanges, as well as for items that are damaged, defective, incorrect, or missing parts. We provide a free return label and do not charge a restocking fee.

Exceptions

Customized items, clearance items, gift cards, and opened intimate or hygiene-sensitive goods may be excluded from change-of-mind returns. These exceptions never limit remedies for an item that arrives damaged, defective, incorrect, or incomplete, and they do not reduce rights available under applicable law.

Refunds and exchanges

After we approve a return, we process the refund to the original payment method within 10 business days. For an exchange, we will confirm availability and the delivery steps. If a replacement is unavailable, we will offer a refund to the original payment method.

Cancellations

You may ask to cancel an order before it ships. Once an order has shipped, it is handled under the return and refund terms above.

Contact and support

Email: juancitosotoolarte@gmail.com
Phone: (857) 694-1676
Physical and mailing address: 810 Queen St, Pershing, IN, 47370, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM.